Privacy Policy
Last updated: [FILL IN DATE BEFORE PUBLISHING]
Prazision Tech Private Limited (“Prazision Tech”, “we”, “us”) operates www.prazisiontech.co.in. This policy explains what personal data we collect, why we collect it, and what rights you have over it. It is issued in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
CIN: U72200KA2018PTC113683
GST: 29AAJCP9145M1ZL
Registered address: #19, 19th Cross, MTS, P/O Kengeri, Bengaluru – 560060, Karnataka, India
1. What we collect
When you submit an enquiry form or contact us
- Name
- Phone number
- Email address
- Service you are interested in
- Any details you choose to include about your site or requirements
When you book a site survey
- Site address and access details
- Property type and approximate size
- Existing systems installed, where relevant
Automatically when you visit this website
- IP address, browser type and device type
- Pages visited and time spent
- Referring website
We do not knowingly collect data from anyone under 18. We do not collect payment card details through this website.
2. Why we collect it
We use your personal data only to:
- Respond to your enquiry and prepare a quotation
- Schedule and conduct a site survey
- Deliver, install and service systems you have purchased
- Provide AMC support and send service reminders
- Meet our legal, tax and warranty obligations
We process this data on the basis of your consent, given when you tick the consent box on our enquiry form or when you contact us directly. Where processing is necessary to perform a contract with you or to comply with law, we rely on those grounds instead.
We do not sell your personal data, and we do not share it with third parties for their own marketing.
3. Who we share it with
We share personal data only where necessary, and only with:
- Our own installation and service engineers, to carry out work at your site
- Equipment manufacturers or distributors, where a warranty claim or product registration requires it
- Our hosting and email providers, who process data on our instructions
- Government or law enforcement authorities, where we are legally required to disclose
All parties acting on our behalf are bound to use your data solely for the purpose we specify.
4. Surveillance footage and access records
Where we install CCTV or access control systems, you (the client) are the Data Fiduciary for the footage and access records generated by that system. Prazision Tech does not routinely access, store or retain your footage.
We may access your system only when you request technical support and grant us access, or where access is expressly provided for in a signed AMC agreement. Any such access is logged, and our engineers are bound by confidentiality obligations. If your system uses cloud storage, retention is governed by your agreement with that cloud provider.
If you operate CCTV in a workplace or gated community, you have your own obligations under the DPDP Act — including signage, defined retention periods, and controlled access. We can advise on compliant configuration, but the legal responsibility rests with you.
5. How long we keep it
| Data | Retained for |
|---|---|
| Enquiries that do not convert | 12 months from last contact |
| Client project records | Duration of relationship + 8 years (statutory/tax) |
| AMC and service records | Duration of contract + 3 years |
| Website analytics | [26 months / as configured] |
After these periods we delete or anonymise the data.
6. How we protect it
We apply reasonable security safeguards including encrypted transmission (HTTPS), access controls limiting data to staff who need it, and secured business email. No system is perfectly secure, but in the event of a personal data breach we will notify the Data Protection Board of India and affected individuals as required by the DPDP Act.
7. Your rights
Under the DPDP Act, 2023 you have the right to:
- Access — request a summary of the personal data we hold about you
- Correction — have inaccurate or incomplete data corrected
- Erasure — request deletion, where we have no legal obligation to retain it
- Withdraw consent — at any time, without affecting processing already carried out
- Nominate — appoint someone to exercise these rights on your behalf in the event of death or incapacity
- Grievance redressal — raise a complaint with us, and escalate to the Data Protection Board of India if unresolved
To exercise any of these, contact our Grievance Officer below. We will respond within 30 days.
8. Cookies and analytics
We use essential cookies to keep the site functioning, and [Google Analytics / none] to understand how visitors use the site. Analytics data is aggregated and is not used to identify you individually.
You can block or delete cookies through your browser settings. Blocking essential cookies may affect site functionality.
Note for the site owner: if you have not installed analytics, delete this entire section rather than leaving it in. Claiming cookies you do not set is itself an inaccuracy.
9. Marketing communications
We contact you about your specific enquiry or existing service. We will not add you to a marketing list without separate consent. Any marketing message we send will include a way to opt out, and we will honour it promptly.
10. Changes to this policy
We may update this policy from time to time. The current version is always at this URL with the revision date at the top. Material changes affecting how we use your data will be communicated to active clients directly.
11. Contact us
Grievance Officer
[FILL IN NAME]
Prazision Tech Private Limited
#19, 19th Cross, MTS, P/O Kengeri, Bengaluru – 560060, Karnataka
Email: charan@prazisiontech.co.in
Phone: +91 80-79674794
Hours: Monday–Saturday, 9:00 AM – 6:30 PM IST
If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.